- Manage large amounts of incoming calls and generate sales leads.
-Identify and assess customers’ needs to achieve satisfaction
-Handling Customer complain and discuss with campus manager or coordination team.
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Must have excellent communication and presentation skills
- Computer Skills
-Effective communication skills
-Problem solving skill
-Reporting skill
-Intermediate English Skills
-Planning making skills
-Managing conflicts
-Leadership Development
-Interpersonal Skills
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-Any Graduate
-Diploma in Business Management and Administration (is more prefer),
-Experience in Customer service Sector at least one year
- Drive student progress by providing on going and consistent support, advice, coaching and feedback
-Understand each individual learner’s psychology and tailor your teaching skills accordingly to provide guidance to students that is personalized to their particular needs
-Develop strong relationships both on-line and in person to build on trust and genuine care with a diverse student community
-Promote the Wall Street English Method and an all English Environment in consistent and creative ways
-Keep up to date and abreast of student progress in order to pass on relevant information to the Service and Sales teams and take necessary actions
-Be the speaking center’s eyes and ears by proactively spotting and reading signs from students in order to put in place the right
-supportive actions
-Drive and generate internal sales by caring, providing the best service and building long term relationship with the student
- Aged between 21- 28 years with bachelor’s degree in any field (preferably English- related)
-Demonstrated fluency in English and conversational Chinese
-English Teaching/ Tutoring for Myanmar experience is compulsory
-Passionate about education, Languages and giving excellent customer service
-Energetic, friendly, and professional, loves to speak English and comfortable doing so on a daily basis
-Willing to work a flexible schedule including evenings and weekends
-Must be able to communicate in Chinese
- Systems and administration
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-To institute protocols for the use of IT across all areas of the school.
-To configure Engage (School Management System) and consult with relevant academic and administrative staff regarding the effective development and management of the system
-To install and configure other school-wide systems such as Google Suite, Microsoft 365, Zoom, workplace and others as required in order to improve efficiency and improve opportunities for IT based resources.
-To develop, establish and maintain a school data protection policy along with the Business Manager and Data Assessment Coordinators.
-Develop and maintain the school website in collaboration with senior leaders
-To act as data protection officer for the school
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-Training
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-Act as a liaison between the school and providers; coordinating training for key members of staff which enables the development of the system at school
-Act as an advisor for other software systems and coordinate training for staff where necessary
-Train new and existing staff on the basic use of school-wide systems.
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-Support
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-Provide technical support to teachers, students, parents and the administrative team for all school-wide systems.
-Provide technical and administrative support for external electronic testing of students.
-Monitor school-wide systems and liaise with appropriate staff to ensure efficiency and accuracy.
-Coordinate with the Head of School and other key members of staff on school IT development and structuring of systems.
-Perform troubleshooting, repairs and data restoration where necessary
-Collaborate with other professionals to maintain standards and functionality.
-Provide advice on the most suitable IT options to meet the needs of the school and support their use and development.
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-Other duties
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-This job description is not a comprehensive definition of the post. Discussions will take place on a regular basis to clarify individual responsibilities within the general framework and character of the post.
- Proven experience as System Administrator or similar role preferred.
-Organize and self-motivated individual.
-Fluent in English.
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